Being a host or a server in a casino is an entry-level job that gives you the opportunity for improvement and growth. Hosts serve gamblers, and their work is of crucial importance for the house. They are the ones who turn guests into loyal players of the casino. Here’s what education requirements you must fulfill to get the job.
As a host in a gambling establishment, your task is to serve customers and supervise and manage games, employees, and players. You’ll be in constant communication with players to help them with anything they need or want to know. In other words, you have to make sure they have a splendid time because you want them to come back. Additionally, you’ll monitor that everything goes by the book.
Getting a job as a host in gambling establishments requires specific knowledge and education. But before we dig into the learning process, we are going to explain several host positions in gambling establishments. That will give you a closer look into the duties of one, and therefore, what abilities and requirements they must obtain to work.
Your job is to circle between the tables on the casino floor and ensure that everything goes smoothly. Gambling supervisors inform players about the rules of the house. For example, what the limits are on a particular table.
Also, if there is a problem or a security issue, your job will be to inform other departments who will deal with the situation. If a customer has a complaint about service, they will turn to you. Supervisors also take care that all payouts are accurate. Concerning that, you’ll be the one who has to inform gamblers that they broke the rules.
The area with slot machines is probably the most frequented part of a casino floor. A slot supervisor manages all that is going on in that area. In the past, when casinos had one-armed bandits that paid out real money, slot supervisors had a lot more work. Nowadays, it is a bit different since most slots don’t give cash but tickets that you exchange for money later.
However, that doesn’t mean slot supervisors don’t have anything to do. Similar to their colleagues who oversee other casino games, slot supervisors have to be of service to players. They must inform them how each game works and deal with issues and customer complaints.
As a dealer, you’ll be serving customers that play table games. You are the one in charge of the action at the tables. For example, who’s turn is next or what move did a player make. Dealers give cards, dice, and anything else that is required for the game. They calculate and pay out winnings and collect bets that are lost.
That is also a position that requires a great deal of responsibility. Most of the time, there are many people at the tables. A dealer needs to make sure that all gamblers are playing fair, and they also must keep track of money that was wagered, won, and lost.
Skills You Need for This Line of Duty
Now that we explained host jobs, it is easier to understand what abilities you must possess to work on those positions. You’ll have to learn casino games inside out and be familiar with the gambling regulations of the industry. Not to mention that you’ll have to know the rules of your house by heart.
Casino hosts must have impeccable communication skills because they are the ones talking to the gamblers. They are also in charge of player development, and they must provide exquisite service for important gamblers that the casino wants as regular players. In other words, you have to persuade them to extend their playtime or to return to the casino.
Sometimes, your encounter with players will not be pleasant if they are angry because they are losing. Your job is to keep the situation under control and explain to them what went wrong. And you’ll have to do it in a manner that doesn’t hurt the reputation of the casino in the eyes of players.
As a host, you’ll also have to supervise other workers in a casino. That doesn’t just mean chaperoning around, making sure that everything is ok. You’ll have to help your employees to develop their skills and inspire them to do their jobs the best way possible.
Gaming managers must have excellent organizational skills. Patience and composure are also “superpowers” that you must have because regardless of the problem that you encounter, the show in a casino must go on. Nothing can distract gamblers from playing.
Most of the time, getting a job as a casino host doesn’t require you to have a university degree. Your diploma from high school or education certificate at the same level will suffice. However, a job description for casino hosts demands some particular abilities. From time to time, some casinos organize specialized in-house courses for new employees. But you can also acquire competence on your own.
On the Internet, you can find several courses in which you can learn the specifics of this particular trade. The undergraduate programs teach you casino basics — about games, rules, and regulations. You can even go a step further, earn a degree, and gain broader knowledge on the topic. These courses are an excellent opportunity because most casino host jobs allow you to progress in the gaming industry.
In case you are aiming for the spot of the executive casino host, you’ll need a bachelor’s degree. However, that type of degree, specifically for casino executives, does not exist. But you can earn one in tourism or business. On these programs, you will gain all-around knowledge about hospitality and doing business in the gaming industry.
Working as a casino host is a demanding job but incredibly entertaining if you are a communicative person. Your job is of crucial importance for the casino since you are the one who builds the image of the house in the players’ eyes.
By doing this job, you’ll learn new skills that can be of benefit to your career in the future. As we have previously written in this article, host positions allow you to advance, and they can push you in different directions in gambling management.